Frequently Asked Questions

GENERAL

Can I use my Vault as a legal will?

No. The wishes, directions and information in your Vault are not binding, nor are the documents legally enforceable. We suggest you make your own enquiries and speak to a lawyer about creating a legal will.

What is AddendoVault?

AddendoVault is a fully encrypted secure storage system for your information released to your loved ones once you die or; earlier, as selected by you. AddendoVault has guided questions and sections to cover everything that might be important for those people to know when you're no longer here or capable. It is also an excellent way to pass on legacy information and other details you don’t feel comfortable talking about or want to be held securely until the time comes.

Who is AddendoVault for?

AddendoVault is really for everyone because, unfortunately, we’re all going to die, and we don’t know when. When you sign up to get your own Vault, you can use it to leave as much or as little information as you want, as often as you like, giving your loved ones (nominated Key Holders) peace of mind. You decide which information those people have access to when you are alive and the information they will only have access to after you die.

What is the purpose of AddendoVault and what can you do with it?

Any death causes pain to loved ones, but often also—stress and confusion. We've designed AddendoVault to make it easier for your loved ones to take steps after you die, without guessing what your wishes or logins were and by having everything in hand and in one place. We also know that many people feel uncomfortable talking about mortality and the decisions that need to be made after their loved ones die. AddendoVault empowers you and your family to work together and help spark these important conversations to break the stigma around death and avoid any regret for stories left untold!

How can I contact AddendoVault?

Head to our Contact Us page and send us an email. Depending on how you like to be contacted, we'll come back to you either by phone or by email.

What should I do if there is a fault on the AddendoVault website?

Please email us immediately. We want to provide you with a seamless service.

I’m not dying. Why do I need this?

It's true—collectively, we are not great at confronting our own mortality. We never know what is around the corner, and at AddendoVault, we believe that it's important and empowering to take the time to reflect on your legacy. We give our Vault owners a positive, thoughtful experience to help equip loved ones with memories and day-to-day details in the case of ‘what if’. AddendoVault also gives you a beautiful opportunity to reflect on and write about your life, remind yourself what matters, and maybe think of things you hope to change before you die.

Does AddendoVault come in different languages?

Not yet—but we’re working on it! Tell us what language you’d love us to speak or anything else you'd love to see included via our Contact Us page.

Privacy and security

Is my personal information secure with AddendoVault?

Yes! Our system is encrypted, protected by multiple layers of authentication, and managed in Australia. In line with Australia’s data protection laws, AddendoVault cannot access the information you input into your Vault, nor any personally identifiable information apart from your phone number, city, gender, and date of birth. We also cannot change your email or password for you—only you can request that.

How is my personal information kept secure?

We know how important this is to you, so we have several layers of protection: 

  1. 2-way factor authentication to access any AddendoVault.
  2. Our database encryption technology (see above) that means even we can’t see what you input into your Vault, besides your phone number, city, gender and date of birth.
  3. Our website has an SSL certificate, which is a type of data file that creates an encrypted link between the web server and the browser. This link ensures that all the data passing between the web server and browser remains private.
  4. The way we store your data is in line with Australian data protection laws, which also include Personally Identifiable Information.
  5. We store all data in Australia, not overseas.
Can AddendoVault see my personal information?

The only information we can see is via the About You section and which sections you have completed (but not the information in them), including whether you have a will and whether you have a medical power of attorney. This is to help us build a better product for our users by understanding our demographics.

What happens to my information if I do not log in for a while?

Nothing! Your information is kept securely in your Vault for ten years no matter how often you log in—which is when we contact you to renew your Vault and for your tips for a long life! You can delete your AddendoVault at any time.

REGISTRATION

Do I need to provide a secret question when registering?

No. We use OTP (one-time passwords) to verify you. We will send this code to your email address for you to verify yourself.

What do I do if I don’t receive the confirmation email to activate my account?

Press the resend button and if it still doesn’t work please reach out to us via the Contact Us page.  

Please contact us if you experience any issues when registering. 

ACCOUNT

What is the difference between the free account and the paid account?

AddendoVault's free version allows users to store very limited information on where a will is stored and if they want to be buried or cremated. The paid account has access to all sections in the AddendoVault, along with the upload tool to add and store documents, photos, recipes, lists—anything! Refer to our Pricing page for more information.

What should I do if I forget my password?

Just reset your password by selecting 'Forgot Password?' via the Login page. We will send you an email with directions to change your password instantly.

How can I change my current password?

If you know your password, but you just want to change it, log into your Vault and head to the ‘Manage my Vault’ section. If you can’t remember your password and need to reset it, go to the Login page and click ‘Forgot Password?’.

How can I change my email address?

Log into your AddendoVault and head to the ‘Manage my Account’ section. Change your email address there and click the 'Update' button at the bottom. We then send a notification email to your new email address, awaiting your confirmation.

How can I close or delete my account?

Please contact us via the contact page, or email hello@addendovault.com

If my account is deleted, are my details retained?

No, we delete your records when you delete your account.

How many people can I give access to my Vault?

The people you give access to your Vault are called Key Holders, and you can have as many Key Holders as you wish. The best part is that you have total control over which Key Holders have access to each section of your Vault, and you can also decide which information they can access before and after you die. You can also update their access level and add or delete Key Holders at any time.

How do my Key Holders get access to my Vault?

As soon as you nominate your Key Holder/s, we send them an email instructing them to set up a free Vault of their own in order to access your own Vault when the time comes. Once they have their own Vault, they are all set to access the information you have selected for them to see before you die or in the event of your death—it's your choice.

What happens to my account when I die?

When you die, one of your Key Holders needs to access the Vault via their own login and inform us of your death. This will then trigger an email alert to all Key Holders connected to your Vault. If the account has been accessed improperly (i.e. the person is, in fact, alive), we give Key Holders 12 hours to contest the access. If we receive no objections, we will then allow all Key Holders to access your information within the Vault once credentials are verified. 

How long will my account remain active after I die?

We keep your Vault active for one year after a Key Holder accesses your account after your death.

How many times can I change the information I am storing in my Vault?

You can access and change your information as often as you like. 

Do Key Holders receive notifications every time I make changes to my vault?

No, Key Holders are not get notified if you make changes to your Vault. 

Can I download information added to my Vault?

Not at this stage. However, we’d love your feedback if this is something you’d want. Leave any feedback for us here—we want to build the best end-of-life planning experience for you!

How long is my information kept in the Vault?

Your information will remain in your Vault for 10 years from sign-up. At the end of these 10 years, we will be in touch to ask if you would like to renew your account. 

Does my Vault have a place to include what should happen if I get sick and need people to make medical decisions on my behalf?

Although there is an opportunity for you to include your thoughts on what should happen if you need others to make medical decisions on your behalf in the AddendoVault, nothing that you include will be legally binding. This is best worked through with a lawyer to make sure that you create an enforceable set of directions.